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What is the process for changing my tickets?

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Written by Support Tickets
Updated over 3 weeks ago

Changing ferry tickets based on shipping companies’ policies requires the customer's physical presence.

If you have received the ferry tickets :

- Any change can be made only with the customer’s presence at an authorized agency at the port or at the shipping company’s office.

If you haven’t received the ferry tickets :

- You may change your ticket with the customer’s presence authorized agency at the port or at the shipping company’s office

- Request a change by email at support@more.com

More.com for each request for cancellation / change of ferry ticket (if allowed by the policy of each ferry company) charges 3 € per ticket in addition to the possible cost of change that will arise from each ferry company (if there is a change of fare due to unavailability) .

IMPORTANT INFORMATION:

The registration of your request does not imply its automatic implementation. To request a change you will need to send an email to support@more.com.

If change is possible, you will receive an email with additional instructions. Once you accept by replying to the email, the change will be completed.

Cancellation / Changes Department is operating from Monday to Friday from 10:00 to 18:00. Requests for ticket changes / cancellations can only be processed within this time.

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