Changing ferry tickets based on shipping companies’ policies requires the customer's physical presence.
If you have received the ferry tickets :
- Any change can be made only with the customer’s presence at an authorized agency at the port or at the shipping company’s office.
If you haven’t received the ferry tickets :
- You may change your ticket with the customer’s presence authorized agency at the port or at the shipping company’s office
- Request a change by email at support@more.com
More.com for each request for cancellation / change of ferry ticket (if allowed by the policy of each ferry company) charges 3 € per ticket in addition to the possible cost of change that will arise from each ferry company (if there is a change of fare due to unavailability) .
IMPORTANT INFORMATION:
The registration of your request does not imply its automatic implementation. To request a change you will need to send an email to support@more.com.
If change is possible, you will receive an email with additional instructions. Once you accept by replying to the email, the change will be completed.
Cancellation / Changes Department is operating from Monday to Friday from 10:00 to 18:00. Requests for ticket changes / cancellations can only be processed within this time.